Frequently Asked Questions
How to arrange for delivery/collection?
+ Call 6-848-4898 or 6-848-4894 and place your order, our operators are on standby
What Info is required when arranging for delivery/collection?
+ Your Name
+ Your Company Name
+ Delivery/Collection Address
+ Service required : Normal | Urgent | Express
+ Additional instruction : (make payment, collect BL)
+ Any time to avoid (eg. Lunch time)
+ Any particular contact person to meet/call for collection of item
How do you calculate time of activation?
+ Activation starts from the moment item is ready for pick up
+ You may refer to delivery chart for the estimated time of delivery/collection
Can I get cheaper rate for bulk deliveries?
+ Yes, you may contact us for bulk delivery rates
Can I arrange for rider to report on a fixed time daily?
+ Yes. Four pick up time to choose subjected to total deliveries per month(refer to delivery chart for pick up time)
+ 200 or more deliveries/month, one fixed pick up time daily
+ 300 or more deliveries/month, two fixed pick up time daily
+ 400 and above deliveries/month, three or four fixed pick up time daily
Will you charge me for any return trip(eg. deliver cheque for payment and collect delivery order)?
+ Return trip cost is FOC
+ Minimum 30 deliveries per month
+ Refer to delivery chart for return trip time
Can I call to track the status of pickup or delivery?
+ Call our hotline, provide company name & consignment note no. We will track it and get back to you the soonest
Credit term payment application?
+ We will email you the credit form upon request
+ You can start using our services on credit terms once you email/fax the completed copy back to us
+ Monthly invoice with proof of delivery(consignment note) will be delivered to you
+ Customer with less than 30 deliveries will receive invoice thru email
+ Payment can be made by giro or by cheque within 30 days from invoice date
When can we receive the consignment booklet upon sending credit form?
+ We will deliver the consignment booklet upon receiving your first delivery order
+ Consignment booklet can be delivered in advance upon request
Can you deliver oversize items?
+ Weight limit for bike service is 2kg, additional S$3.00/kg for item exceeding weight limit(capped at 5kg max)
+ Size limit measurement is 30cm x 30cm x 10cm(arch file), additional S$3.00/arch file(capped at 3 arch file max)
+ Any item exceeding capped weight & size is subjected to van service charges
Any minimum amount of deliveries per month?
+ Minimum 30 deliveries or more to enjoy S$6.00 flat rate island wide
+ Additional S$2.00 per consignment for 30 deliveries & below
Do you deliver to restricted area(Jurong Island, Sentosa, Airport and Cargo Complex)?
+ Additional S$10.00 per consignment note for deliveries to restricted area
+ Payment of compensation is limited to a maximum amount of SGD50.00 per consignment note or the declared value of the
package whichever is lower
+ All claims for loss must be made in writing within 3 days from the date TCC accepts the job, failing which TCC shall have no
+ All claims must be accompanied by the consignment note & supporting document that can substantiate the value of the lost
item, failing which the claim will be considered null and void
If wrong address, will the rider redirect the item?
+ Operator will contact you to inform
+ We will deliver to the next location upon receiving instruction from you
+ FOC if redirect to same building, additional flat rate charges otherwise
Alternatively, you may complete the enquiry form, and we will get back to you the soonest.